App support
1010 Media Colleagues is available only to people whose accounts have been created by an authorised workplace administrator.
Sign-in help
- Confirm that you are using the work email address supplied to your administrator.
- Check that your device has an internet connection.
- Ask your workplace administrator to confirm that your account is active or to reset your password.
Payslip, profile, attendance, or leave questions
These records are managed by authorised workplace administrators. Use the Support section in the app or contact your manager or administrator so the source record can be checked.
Technical support
When reporting a technical problem, include your device type, operating-system version, the screen you were using, and what happened. Do not send your password, complete bank details, or other unnecessary sensitive information.
Privacy and account requests
Read the privacy policy or follow the account deletion instructions.